What Service I Will Get For my Order?

1-3 business days for small orders, after your deposit reached us.

7-25 business days for bulk orders, after your deposit reached us.

  1.  Door to Door internatonal express.
    Normally, we will ararnge to ship out by DHL/FEDEX/UPS/TNT/EMS/Amerax express etc., the shipping time is about 3-7days.
  2.  We can arrange to send to your appointed shipping company.

1. By Airplane to customers local international airport.
The shipment will reach your local airport, and you need to pick it up in the airport or ask agent delivery the shipment from your airport to your office.

2. By Seaboat.
LCL shipment or FCL shipment to customers appointed shipping company.
LCL shipment or FCL shipment to customers destination seaport.

3. Ship out by DHL/FEDEX/UPS/TNT/EMS/Amerax express etc. as need.

3 years warranty for control unit only from the date of shipment.

1 year warranty for all accessories from the date of shipment.

If any quality problem, please confirm with our sales ot technicals first through email or phone, explain the difficulty you are having with the product.

If we are unable to address the issue that you are facing, then we will consider whether your product will be issued a warranty repair or replacement (our choice).  Once confirmed return to us, Lenser Security will cover the cost of the return shipping of the repaired or replaced merchandise, but we do not cover the cost of initial shipping of the item in question to our company address.

  • L/C accept for big order only.
  • TT(wire transfer) to our company bank account.
  • Western Union.
  • Paypal.
  • MoneyGram.

Gerneral Questions for Our Alarms

SIM card GSM frequency : 850/900/1800/1900Mhz

Wireless freqeuncy for unit and matched detectors: 315 /433.92 /868Mhz optional

1. The alarm control unit / motion detectors/door contact /remote /smoke detector / water detector etc all have battery included when out of factory.   The batttery at least could last about 6 months.

2. The power supply US/EU/AUS/UK plug is optonal as the contry.

At present, all the packages and manuals are neutral with English words only.  No Chinese words.
Sorry, free samples are not available for the high value of the goods. But after you place the OEM order, samples cost would be return.
OEM order is warmly welcomed in Lenser and we have lots of successful experiences in doing OEM projects. What’s more, we have design team who can give you the professional suggestions on package, silk printing, etc.
It depends on different regions, for more details, please consult our sales representatives.